Operational Management Services
FIM provides all services required to operate SPVs. Our operational management services can be classified into five categories: MSA Provision and Management, Construction Management, Operational Management, Sales and Marketing and Project Lifecycle Management.
As an expert MSA provider, FIM brings a wealth of expertise in managing Master Service Agreements (MSAs), ensuring that every aspect of these critical contracts aligns with the operational and strategic goals of the SPV.
Our team focuses on structuring, negotiating, and maintaining MSAs to streamline collaboration between stakeholders, enhance contract clarity, and mitigate risk. With a proactive approach, we ensure that all parties adhere to agreed-upon service levels and performance metrics.
Key areas as an MSA provider include:
- Contract Compliance: Ongoing monitoring and reporting to ensure obligations are met.
- Risk Mitigation: Identifying potential contractual risks and resolving disputes before they escalate.
- Stakeholder Coordination: Facilitating effective communication and alignment among all stakeholders to maintain project momentum.
FIM’s comprehensive MSA management ensures a balanced approach that benefits all parties, supports operational excellence and drives long-term project success.
- Meridiam, as primarily a greenfield investor, has developed a thorough process and expertise to manage SPV during construction.
- FIM supplies the resources, processes, and tools to ensure construction is completed on time and within budget.
- A major focus is quality control, aiming to minimise latent defects and thereby reduce risks and avoid costly disputes after construction.
- With Meridiam’s long-term investment focus, FIM managers promote a long-term perspective among stakeholders, ensuring the smooth resolution of issues between clients, EPC contractors, and O&M providers.
- Once construction is nearing its end, the team will ensure a seamless and thorough bespoke handover. This tailored operations and project management method mitigates risk and facilitates adherence to contractual specifications by all parties (Grantor, O&M provider, and SPV) from the outset.
- Key focus areas include site availability, health & safety, asset performance and review of deductions.
- The FIM team always looks to find the right compromise among the parties in the interest of the project.
- The team work closely with our customers and the local authority to ensure buy-in and client satisfaction.
Sales and marketing
- An increasing number of assets require the SPV to invest in sales and marketing to achieve their financial objectives
- From student accommodation to light rail, FIM segments the market, designs sales strategies, and delivers revenue goals.
- Since COVID-19, the team has developed strong digital sales and marketing expertise.
Project Lifecycle Management
- FIM specialises in project lifecycle management for social infrastructure.
- We review and adjust lifecycle plans to assess the relevance and timings based on actual infrastructure needs.
- FIM also manages lifecycles for large building portfolios.
- Finally, we are developing expertise in the management of Net Zero Carbon buildings and facilities.
